Jampo

I've been trying for many days to install and run VW2016 on my MAC PRO. At the suggestion of tech support I opened a new account on the computer and installed it there. Works FINE. But there must be some reason it won't open or run in my base account. Any ideas? VW has stopped answering me. El Capitan 10.11.1 Ram 16GB Vram 1GB It runs fine on my Macbook Pro too. Same OS.