Support requests made via https://customers.vectorworks.net/support -> Support Request -> Get Support button are a black box.  Other than a notice on the refreshed page saying that the message went through, there is no way to confirm that it did, there's no confirmation email sent, no case number, no way to update the support request, nothing.  Most other support websites offer some form of ticketing system, or at least an email confirmation.  This should be general practice for all suppor