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    Upgrading your Operating System


    PVA - Jim

    There are a number of issues to be aware of when upgrading your operating system without performing a clean install. For instance, upgrading from Windows 7 to Windows 10, or from OS X 10.9 to OS X 10.11.

    Before performing any operating system upgrade however, check here to make sure that your current version of Vectorworks is compatible with the new operating system.

     

    upgradingos.png

     

    NOTE: With any OS upgrade, Tech Support normally recommends a complete uninstall and reinstall of Vectorworks after the upgrade is complete. Steps for uninstalling cleanly can be found here.


    Some of the OS-specific issues we have encountered specific to Vectorworks include:

    Mac:

    Corrupted user account:
    Upgrading your operating system via Apple's migration tool can sometimes result in a corrupt user account. This can be confirmed if you can not launch Vectorworks after migrating to a new OS in your original user account, but are able to launch it in a newly created user account. Steps for creating a new account can be found here

    In some cases it is possible to repair the original account, steps for attempting this can be found here.

    Red Xs:
    Red Xs instead of tool icons in the user interface. Steps for correcting this can be found here.

    Vectorworks Migration Manager - Missing Tools:
    In some cases after using the Vectorworks Migration Manager, you will get an error message similar to: "The plug-in tool "Renderworks Camera" could not be selected. It is missing necessary resources or the file is damaged." This can be corrected by following the steps outlined here.


    Windows:

    Graphics Drivers:
    Upgrading your operating system can often leave your graphics drivers either out of date, or reset to a default graphics driver which can cause slowness or instability in Vectorworks. See this article for steps on how to update it manually.

    Nvidia Graphics Settings:
    If you have an Nvidia graphics card, after upgrading from a previous Windows OS, you may need to reset your Nvidia Control Panel settings to restore normal performance in multiple applications, including Vectorworks. Steps for doing so can be found here.

    Edited by JimW



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