I wish that support could start a ticketing system for reported bugs.
When I have reported bugs in the past, there is no "thankyou" or "we've registered your problem" or anything.
There is nothing to follow to know if it is being fixed or not received or ignored.
A ticketing system would respond with a ticket number that could be followed.
An accessible list could advise us of the current status, and maybe a favourites button (per user) could count up users with the issue and increase the priority.
My last bug report in February is major for us.
We can't change from 2021 to 2022 until fixed.
Without feedback we could be waiting until 2023 or 2024 before we can upgrade, and we may be paying for Service Select without being able to use the latest versions.
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WhoCanDo
I wish that support could start a ticketing system for reported bugs.
When I have reported bugs in the past, there is no "thankyou" or "we've registered your problem" or anything.
There is nothing to follow to know if it is being fixed or not received or ignored.
A ticketing system would respond with a ticket number that could be followed.
An accessible list could advise us of the current status, and maybe a favourites button (per user) could count up users with the issue and increase the priority.
My last bug report in February is major for us.
We can't change from 2021 to 2022 until fixed.
Without feedback we could be waiting until 2023 or 2024 before we can upgrade, and we may be paying for Service Select without being able to use the latest versions.
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