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Support ticketing



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Agree 100%.


The reasons you list, are the main ones why I generally don't submit bugs and prefer to raise issues on the forums here.


One benefit of raising your problem here, is that you can get some gauge on whether there's any serious interest in getting it sorted. Often it becomes evident that there's not, but then at least you know you should probably give up waiting, or that it's not worth upgrading.


When you submit a bug it simply disappears into the void.


Actually I keep meaning to start a thread that suggests everyone should boycott the "bug submit" process until it's made more transparent and trackable.

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