Can't open files from ONE student

[Deanna]

I'm a college professor, and I use the educational release of VW. So do all my students. This semester, I'm getting files from ONE student that I can't open. I get an error message about being unable to open student files with the professional version of the software. But I am using the educational version! Can anyone help? TIA.

 

[klinzey]

Do you know what version the student is using and where (from which distributor) they obtained their Vectorworks license?
Some distributors outside of the US provide an educational Vectorworks license that uses a different file format that can not be used with the professional version.
It may be best to have the student contact technical support directly to identify and resolve the issue.
 

[Deanna]

Thank you! I don't know where the student obtained their license, but I'll ask them to contact tech support.