Flair-Studio Posted February 26, 2022 Share Posted February 26, 2022 Hi, I am running VW 2022 Sp2.1 on a mac book pro M1 Max and Vectorworks crashes every now and then when I use the eyedropper tool, especially (but not limited to) with PIOs. This is quite frustrating as I can have 2/3 crashes per day. Any suggestion please? Thank you Quote Link to comment
Administrator JuanP Posted March 1, 2022 Administrator Share Posted March 1, 2022 @Flair-Studio Would you mind making sure under Error reporting: Send crash details, and verbose usage patterns is selected? Tools menu>Options>Vectorworks Preferences>Session and let me know the next time that Vectorworks crashes? thanks 1 Quote Link to comment
Flair-Studio Posted March 2, 2022 Author Share Posted March 2, 2022 Hi Juan, Thanks for your reply but unfortunately when these crashes happen, it is more often just the spinning wheel running forever and then me having tom cmd+alt+esc to interrupt the program and it is then rare to be able to report the crash. It then starts the procedure to recover the back up files from the autosave folder. Kind regards, Federico Quote Link to comment
Vectorworks, Inc Employee Rick Berge Posted March 11, 2022 Vectorworks, Inc Employee Share Posted March 11, 2022 Hi @Flair-Studio. For the spinning wheel, you can use the Activity Monitor, click the CPU tab, the Vectorworks process in the list, and the Gear icon. Pick "Sample Process", hit the Save button, and send us the file. Thanks! Quote Link to comment
JorgeR Posted November 30, 2022 Share Posted November 30, 2022 Hi, I'm having the same problem, running VW2021 in a brand new macbook pro, vw crashes when using the eyedropper even with very basic geometries. Cant find a solution to it and it's making the tool useless for me. Any solution? Thanks Quote Link to comment
Pat Stanford Posted November 30, 2022 Share Posted November 30, 2022 VW2021 is listed as not being compatible with Mac OS13 Ventura. If you truly have a brand new computer it is likely that that is the OS you are running. I do not know if the crash on eyedropper is one of the known bugs with Ventura. Quote Link to comment
Flair-Studio Posted December 3, 2022 Author Share Posted December 3, 2022 On 11/30/2022 at 6:59 PM, Pat Stanford said: VW2021 is listed as not being compatible with Mac OS13 Ventura. If you truly have a brand new computer it is likely that that is the OS you are running. I do not know if the crash on eyedropper is one of the known bugs with Ventura. Hi Pat, Thanks for coming back! The issue I had where with the first release of VW22, now I am running VW23 and things are much better, everything is a little more stable, I still get some crashes there and then but not that often and not related to a particular command. I haven't upgraded my Mac to Ventura yet: when do you think it is advisable to do so, perhaps after SP3 is out? Thanks again Federico Quote Link to comment
Pat Stanford Posted December 4, 2022 Share Posted December 4, 2022 I am running SP2 and Ventura and I have not noticed any problems. The one primary issue that I am aware of is the prior to SP2, both Renderworks and Redshift would have a very long (minutes) configuration process the first time those rendering modes were used. In SP2 the Renderworks delay was eliminated. I hope that SP3 will also remove the Redshift delay, but I think that depends on Apple and Maxon. Officially, VW2023 and Ventura are list as not compatible. But many, many people are using them together. 1 Quote Link to comment
Xaver Posted March 15, 2023 Share Posted March 15, 2023 On 3/1/2022 at 1:01 AM, JuanP said: @Flair-Studio Would you mind making sure under Error reporting: Send crash details, and verbose usage patterns is selected? Tools menu>Options>Vectorworks Preferences>Session and let me know the next time that Vectorworks crashes? thanks Hi there, here is a crah_report of a computer using Vectorworks 2023 SP3, after using eyedropper tool. I'll try to do what you mentioned and get that file. Maybe this file already helps to find out why it crashed? We will also check if it still happens with SP4 crash_report.rtf Quote Link to comment
Administrator JuanP Posted March 15, 2023 Administrator Share Posted March 15, 2023 @XaverThank you for the crash report. We will look into this, and let me know what happens after trying SP4. _ Thanks Quote Link to comment
arq.Diogo Posted May 25, 2023 Share Posted May 25, 2023 Hi, Has this been resolved? This keep happening to me. VW2022 on Monterey. Thanks Quote Link to comment
Administrator JuanP Posted May 25, 2023 Administrator Share Posted May 25, 2023 @arq.Diogo I don't have reports of this issue anymore. Please make sure you are running the latest Vectorworks 2022SP. Are you seeing the same issue in Vectorworks 2023? Quote Link to comment
Silvano Posted May 26, 2023 Share Posted May 26, 2023 No issues with 2023 sp4 on Ventura 13.2.1, on a MacBook Pro M2, even with PIOs. A simple suggestion, for those who haven't already done so, could be to change the complex configuration of the eyedropper and save some configurations with different amounts and types of attributes, to facilitate your workflow and maybe solve some problem. Does this make tool operation lighter? If it's a bug, it might be useless. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.