maxwellmeek Posted November 10, 2021 Share Posted November 10, 2021 When I open VW, the licensing screen (embedded browser) is completely blank. Exiting it closes vectorworks. Can't progress to do any drawing. Steps I have done: Reinstalled 4 times Removed all associated files Updated drivers, updated Windows Restarted the machine several times Turned off all start-up apps I'm on Windows 10/11, newest Nvidia drivers. Attached is a Chromium log from appdata/Nemetschek/VW Web Cache. Does anyone know how to fix this/had similar experience? I e-mailed tech-support, but I think they're still trying to figure it out. Chromium Log.txt Quote Link to comment
0 Vectorworks, Inc Employee Gunther Posted November 11, 2021 Vectorworks, Inc Employee Share Posted November 11, 2021 @maxwellmeekCould you tell us what Language & Region setting you're using on Windows? Quote Link to comment
0 maxwellmeek Posted November 11, 2021 Author Share Posted November 11, 2021 19 minutes ago, Gunther said: @maxwellmeekCould you tell us what Language & Region setting you're using on Windows? Hi, yes - English (Europe) is set as region. Quote Link to comment
0 Vectorworks, Inc Employee Gunther Posted November 11, 2021 Vectorworks, Inc Employee Share Posted November 11, 2021 @maxwellmeekOut of curiosity, could you temporally set the Language and Region operating system option to, "English (United States) restart the computer if necessary and see if it resolves the issue? Thanks! Quote Link to comment
0 maxwellmeek Posted November 11, 2021 Author Share Posted November 11, 2021 (edited) 4 minutes ago, Gunther said: @maxwellmeekOut of curiosity, could you temporally set the Language and Region operating system option to, "English (United States) restart the computer if necessary and see if it resolves the issue? Thanks! You magician! It worked! Edited November 11, 2021 by maxwellmeek Quote Link to comment
0 Vectorworks, Inc Employee Gunther Posted November 11, 2021 Vectorworks, Inc Employee Share Posted November 11, 2021 Excellent @maxwellmeek! Thank you for trying and this gives us a great starting point for our investigation. 1 Quote Link to comment
Question
maxwellmeek
When I open VW, the licensing screen (embedded browser) is completely blank. Exiting it closes vectorworks. Can't progress to do any drawing.
Steps I have done:
I'm on Windows 10/11, newest Nvidia drivers.
Attached is a Chromium log from appdata/Nemetschek/VW Web Cache.
Does anyone know how to fix this/had similar experience? I e-mailed tech-support, but I think they're still trying to figure it out.
Chromium Log.txt
Link to comment
5 answers to this question
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