KBM Posted September 22, 2021 Share Posted September 22, 2021 Have any other users had ongoing issues with 2021? We have SP3 and SP4 and have continuous issues. Consistant slow speed, crashing, freezing, spinning ball and fading screen to black. Been ongoing for 4 months and no remedies have worked as yet. We've reinstalled 2021, updated graphics card drivers, removed user folder and no joy. Are there's others like us and how do we get it sorted as it's greatly affecting our business. Any suggestions greatly appreciated. Quote Link to comment
0 michaelk Posted September 22, 2021 Share Posted September 22, 2021 It would help to know your computer specs and operating system. Quote Link to comment
0 KBM Posted September 22, 2021 Author Share Posted September 22, 2021 1 hour ago, michaelk said: It would help to know your computer specs and operating system. I have attached a screen shot of those details for you. Thanks. Quote Link to comment
0 michaelk Posted September 22, 2021 Share Posted September 22, 2021 Thanks. I could have been more helpful if you were running a Mac, but… There have been issues with anti virus applications on Windows. If you have any, try turning it off. On a Mac there is a way to boot that turns off all system extensions. I'm sure there is an analogous procedure on Windows. Now we wait for Windows experts to chime in 🙂 . Quote Link to comment
0 Ross Harris Posted September 22, 2021 Share Posted September 22, 2021 ctrl alt del, open task manager, select the the startup tab and disable every application that doesn't need to run at startup. Pays to google what you are disabling in some cases, as the names of some application executable in the list aren't obvious.. Quote Link to comment
Question
KBM
Have any other users had ongoing issues with 2021?
We have SP3 and SP4 and have continuous issues. Consistant slow speed, crashing, freezing, spinning ball and fading screen to black.
Been ongoing for 4 months and no remedies have worked as yet. We've reinstalled 2021, updated graphics card drivers, removed user folder and no joy.
Are there's others like us and how do we get it sorted as it's greatly affecting our business.
Any suggestions greatly appreciated.
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4 answers to this question
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