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PDFs are password protected


drmdzh

Question

I just published a set of plans and sent them to my TD. He can't open them as they are password protected. I can't see any setting anywhere in the publish dialogue that I can turn off to unlock them. I opened the PDF in adobe to try to remove protection - but apparently I don't know the password either! (I tried my computer password, keychain password and vwx sign-in password).

 

Help! Why is vwx password protecting my documents, and how can I stop this?

 

thanks

 

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The limitation (password) with Educational PDF files only happens when modifying or editing the file. Opening the files should not be a problem. If you still have issues, please contact tech@vectorworks.net

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