Login Splash Screen Improvements

[Ross McLee]

Hi,

Having only used VW for just under a year I am amazed how 'clunky' the licensing and login experience is.

 

A few of the bugs/issues I would like to see improved or fixed:

• The license software/platform seems very outdated and reliant on an IT administrator to manage and support it - may users of VW don't have this resource or the time to do multiple jobs.

• Overall the license server should be hosted and maintained by VW and not on premise. A remote VPN accessible server is very old school.

• Very reliant of technical support availability to fix problems, not always available at 3am

• "Borrowed license expires after" displays the total number of days the license has been borrowed for (not the remaining days left). The license cannot be returned without connecting to the server - there may be a reason why you can't connect but another user needs the license (home worker). Understand this is deliberate but is a pain. Think of it as an overdraft facility!
• Unable to change server address (it is greyed out) when the license has been borrowed and needs to be returned to a server which has a different address (because it has been moved/relocated) - minor issue due to office move
• Error messages received are not very explicit and do not help with troubleshooting. They are often generic. Sometimes there are firewall issues relating to ports used which isn't obvious.
• The login screen is not very clear. there is a 'borrow' button, there is a 'return' button and there is a 'login' button. Suggest using radio buttons to determine what you are asking and an OK/Continue button to proceed based on the radio button choices.
• If a license is already borrowed and the user wants to login with a 'live license' the option should be there to return and continue

 

Just some thoughts, It is just not a pretty environment to use, maintain and support.

R