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DMX Recorder window doesn't open


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  • Vectorworks, Inc Employee

I've never seen an issue where it doesn't spawn. However, we have had issues in the past with the dialog being hidden behind other windows/dialogs. Take a look and make sure it's not being sneaky. One other odd ball thing that could be an issue, I think we had problems at one point where if a dialog was put onto an additional monitor and either while Vision is running or not that monitor is removed, then there may be a bug where it tries to spawn onto that non-existent monitor.

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Hi Bbudzon

 

It appears that it is opening somewhere that I cant see it. When I try open the window the main Vision window looses focus which to me means that the recording window has opened and it is the window of focus, but I can't find it anywhere. I have tried disabling and unplugging my second monitor, mirroring both monitors, checking behind all windows of other programs but can't see it anywhere. Also if I hover my mouse over the Vision icon in the task bar (Windows 10) it only shows one window but that might not mean anything.

 

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  • Vectorworks, Inc Employee

Vision does make an attempt at "remembering" the last location/size/position of the DMX Recorder dialog. If this has somehow gotten corrupted on your system and you cannot locate the dialog to fix the issue, the only thing I am aware of that you could do is boot into Safe Mode. This is not easily accessible and typically Vision will only ask after a crash. However, booting into Safe Mode should clear all users settings (without removing licensing / saved presets). This will clear the last known position of the DMX Recorder dialog such that it should spawn the first time to its default location (which will depend upon monitor resolution, number of monitors, and the monitor Vision is on when the DMX Recorder is spawned).

 

I hope this helps!

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  • 3 weeks later...
Posted (edited)

Hi Bbudzon

 

I am still having issues with this window not being visible. Every few times I open Vision and go to use the DMX Recorder the window isn't visible. While safe mode fixes the issue it is not easy to get Vision to crash when you want it to.

 

Do you have any other ways to boot into safe mode besides trying to crash the software?

 

Cheers,

Dan

Edited by DBLD
More clarity
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  • Vectorworks, Inc Employee
2 hours ago, DBLD said:

I am still having issues with this window not being visible. Every few times I open Vision and go to use the DMX Recorder the window isn't visible.

That is unfortunate. If we could find the steps to reproduce the issue in-house, we may be able to more easily find the issue in code.

 

2 hours ago, DBLD said:

While safe mode fixes the issue it is not easy to get Vision to crash when you want it to.

😂 Yea... I believe that on OSX a force quit will always trigger the safe mode dialog on next start. However, WIndows Task Manager and End Task does not seem to accomplish quite the same thing.

 

2 hours ago, DBLD said:

Do you have any other ways to boot into safe mode besides trying to crash the software?

There is not. However, I think we are getting to a point where it makes sense to expose a "force safe mode on next boot" button in the Vision Application Preferences. Depending on how things end up working out in code, this may be able to be a "clear all user settings" button (more similar to VW).

 

Any information you can provide for reproduction would be ideal. I'll see if I can get QA to take a look. In the meantime, I can at the very least start proposing that we expose safe mode / clearing user settings in a more user friendly fashion 😉 

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Thanks Bbudzon. I am on Windows 10 and the most recent version and service pack for Vision. I have two monitors and a GTX 1070 with the most recent drivers. I am not sure what else I can tell you except that I open Vision, go to Window>DMX Recorder and the Vision window loses focus (like the recorder window has opened), but I cannot find the recorder. Clicking on Window>DMX Recorder again regains focus to the Vision window as if the recorder has closed. I haven't noticed anything that seems to cause it to not show, it is just sometimes is visible or isn't visible. As you suggested booting into safe mode fixes the issue.

 

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  • Vectorworks, Inc Employee

I'll let the team know. It seems to usually be tied to those "dual monitor" setups. Quick question, what resolution are your two monitors running at? Are both monitors "horizontal" or have you physically rotated one to be "tall"? Do you know if these monitors are HighDPI or not? If so, do you know what scale is being used (usually 0.5, 1.0, 2.0)?

 

Thanks!

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