Cloud Services error

[hollister design Studio]

I've been getting this error on startup for the last few days.

 

'an error occurred. Please restart the application. If problem persists, download the latest app version from here: Vectorworks Cloud Services Products page."

 

It seems to have started with the 2021 SP3 update, but I'm not positive.

 

Thoughts?

 

 

[Lyuben]

A new version of the VCS desktop app - 9.0.1890 was released today. Could you please follow the link from the error message and try downloading and installing it manually? 

[mjmudd]

Hi I have been getting this same notification on start up except it only says "An error occurred. Please restart the application". and it always happens when I start my MacBook Pro and Vectorworks has not even been opened yet.

 

Please let me know if there is a way I can stop this notification from happening every time I start my computer.

[hollister design Studio]

I followed the link and it cleared up.

 

 If you DON'T have the link, maybe @Lyuben  can help?

[inikolova]

@mjmudd,

Please make sure you have the latest available app version installed. You can download it from here:

 

https://cloud.vectorworks.net/download/latest/Mac 

 

Just drag it to the apps folder to replace the old one.

 

Please let me know if the issue persists and we will investigate further.

 

Best regards,

Iskra Nikolova