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hello again,

 

how should i get help regarding this? any recommendations on who to contact? I've also sent an email, never received a reply...

 

it is urgent and I need to access the program for my drawings , I have a project due... 

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Unfortunately, this forum is mostly populated by users of Vectorworks and it's uncommon for Vectorworks employees to grace us with their presence.  That being said, I have seen JuanP help people with similar issues on this forum.  Might be worth shooting him a message. 

 

You are probably better off contacting the Sales and Customer Service team directly (North America contact info - phone: 888-646-4223, email: sales@vectorworks.net).  I don't know if they keep weekend hours.  If you are outside the US, the contact info for the other branches can be found here.

 

Good luck!

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