mhersland Posted January 19, 2021 Share Posted January 19, 2021 Hello everyone After a clean install of a new system and Vision, I get a message, that Vision cannot load library from my C drive. See attached message. Have any experienced this problem? I am running on a newly build system, with Ryzen 9 5950x CPU. Best from Mathias vision Quote Link to comment
Vectorworks, Inc Employee klinzey Posted January 19, 2021 Vectorworks, Inc Employee Share Posted January 19, 2021 It looks like the latest Vision Windows installer is adding some additional unnecessary files to the DmxProviders folder. We will work on getting the problem corrected but till then. Navigate to the DmxProviders folder in the install directory, typically C:\Program Files\Vision 2021\DmxProviders. DELETE Artnet.exp Aetnet.lib Multiinput.exp Multiinput.lib sACN.exp sACN.lib The DmxProviders should ONLY contain 32 app_updater Artnet.dll grandMA.dll Hog3.dll HogPC.dll Multiinput.dll sACN.dll Quote Link to comment
mhersland Posted January 19, 2021 Author Share Posted January 19, 2021 Hi Kevin Thanks for your quick reply. I started my old system. I took a picture of what the folder contains. This system Is running vision just fine. Quote Link to comment
Vectorworks, Inc Employee klinzey Posted January 19, 2021 Vectorworks, Inc Employee Share Posted January 19, 2021 These files have always been extra. We made a change to make it easier to add more providers and not Vision is trying to use these extra files as DMX providers. Quote Link to comment
mhersland Posted January 19, 2021 Author Share Posted January 19, 2021 Arhh i see. Thanks a lot! I will test it later. Thanks again. Quote Link to comment
mhersland Posted March 28, 2022 Author Share Posted March 28, 2022 Hi. After a clean install of my system, and updating to Vision 2022, i get the popup i wrote about last year. I followed your guide @klinzey but the vision 2022 DMX providers folder looks right, regarding your advice. Here is a screen shot: I am using the same Vectorworks USB dongle as always. Is support for GrandMA2 net removed, or what to choose at the DMX providers dropdown? In this setup i am running from a console, directly connected to the PC, running the visualiser. Hope you can help again. Beat from Mathias Quote Link to comment
Vectorworks, Inc Employee klinzey Posted March 28, 2022 Vectorworks, Inc Employee Share Posted March 28, 2022 @mhersland 2 Things. Make sure you use the Vision 2022 SP3 installer. We found an issue with the dongle drivers when installed on a new computer that was corrected with the SP3 installer. Second run the Vision installer again (or run the repair) after you run the MA installer. The MA installer installs the driver in the wrong location for the 64bit version of Vision. I think this is your problem. The grandMA.dll in the DmxProviders folder should be 45 KB not 1,003 KB. Quote Link to comment
mhersland Posted March 28, 2022 Author Share Posted March 28, 2022 (edited) @klinzey Thanks for quick reply! It solved the problem, to reinstall vision. Thanks a lot! Edited March 28, 2022 by mhersland Quote Link to comment
Ciro Posted August 30, 2022 Share Posted August 30, 2022 Im having an issue where i dont see the lights on the patch on Vision but I do see them on the program itself. I also see artnet working on the dmx tester but I have no control over any of it any ideas? Quote Link to comment
Vectorworks, Inc Employee klinzey Posted August 31, 2022 Vectorworks, Inc Employee Share Posted August 31, 2022 @Ciro Are you using Mac or Windows? If you are using Mac please make sure to update to the latest service pack of Vision 2022. We fixed some network connection issues on the Mac in the latest service packs. We also recommend you use independent artnet viewer software on the machine running Vision to verify that the machine is receiving the artnet signal. Quote Link to comment
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