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Printing pdf problem

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We have developed a printing problem in 2020 and 2021 versions, in the last two weeks.  When we publish a pdf, the pdf opens like usual but we are unable to print it.  However, when we pdf individual sheets on the same settings and each individual page can then be printed with no problem.  As far as I can tell this problem started when we installed the latest service patch for the two versions.  It isn't an individual file problem as its in three different files we have tested.  

 

Any hints on what is going on? 

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