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John Brooks

Frequent crashes with 2021 ?

Question

Is it my imagination OR does it seem like VW 2021 crashes a lot more than VW 2020 ?

 

I will admit, I am a fairly new VW user. Been using it since May 2020. I started out with VW 2020 on a new IMac:

 

  Model Name:    iMac
  Model Identifier:    iMac19,1
  Processor Name:    8-Core Intel Core i9
  Processor Speed:    3.6 GHz
  Number of Processors:    1
  Total Number of Cores:    8
  L2 Cache (per Core):    256 KB
  L3 Cache:    16 MB
  Hyper-Threading Technology:    Enabled
  Memory:    32 GB
  Boot ROM Version:    1037.140.50.0.0
  SMC Version (system):    2.46f13
 

 

And I don't remember as many crashes when I was using VW 2020. With 2021, it seems like crashes are a daily event. Sometimes multiple times per day. I have set my autosave to 15 minutes - but still, I do seem to be losing work. Which I am not happy about.

 

Anyway, I am open to the idea that it is user error. But I am also wondering if others are having the same problems I am having ? Should I go back to 2020 ?

 

Or should I just give up and get a REVIT license ?

 

Edited by John Brooks

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We have similar configurations and I have not had 2021 crash on me yet.  (now I'm sure I have cursed it)  Have you done the usual step of running VW alone without anything else open in the background?  Have you contacted VW tech support?   

Screen Shot 2020-12-03 at 4.50.40 PM.jpg

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i experienced more crashes on my macbook pro with sp2 than sp1. so i went back to sp2.

but yes, vw2021 is actually more unstable than vw2020 ever was.

Edited by bjoerka

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1 hour ago, JuanP said:

We are currently following up on a similar crash reported by other user. Can you all provide us with the crash logs please?

 

Crash logs instructions

 

 

Juan,

 

Is there an email address to send these to?  I see a few logs at that folder location - but certainly not as many as I would expect.

 

I always allow the dialog box that pops up to send a crash report. I just assumed these were being sent to Vectorworks?

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On 12/4/2020 at 2:06 PM, John Brooks said:

Is there an email address to send these to?  I see a few logs at that folder location - but certainly not as many as I would expect.

sure, jalmansa@vectorworks.net

 

thanks 

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