DCLX Posted November 18, 2020 Share Posted November 18, 2020 Hi hive mind I'm having an issue with my vison dongle. when I go to update the dongle to 2021 I keep getting error messages saying "Complete!, There is a problem with your dongle. please contact support." I've reinstalled Vison and restarted serval times. Vision itself is up to date. My dongle still works with 2020 so i do have a current work around. Any thoughts on what this issue might be? Thanks! Quote Link to comment
Vectorworks, Inc Employee Mark Eli Posted November 18, 2020 Vectorworks, Inc Employee Share Posted November 18, 2020 Try running the VisionUpdater in the Vision2021 application folder. Win10(default) C:\Program Files\Vision 2021 Mac Applications>Vision 2021 If that doesn't fix the issue, please contact support so we can provide you further assistance. Quote Link to comment
DCLX Posted November 18, 2020 Author Share Posted November 18, 2020 running that updater gives me the same error message stil Quote Link to comment
Vectorworks, Inc Employee Mark Eli Posted November 18, 2020 Vectorworks, Inc Employee Share Posted November 18, 2020 Please contact support at tech@vectorworks.net so we can look into this further. Quote Link to comment
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