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2021 Update fail

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Hi hive mind


I'm having an issue with my vison dongle.

when I go to update the dongle to 2021 I keep getting error messages saying "Complete!, There is a problem with your dongle. please contact support."

I've reinstalled Vison and restarted serval times. Vision itself is up to date. My dongle still works with 2020 so i do have a current work around.

Any thoughts on what this issue might be?



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  • Vectorworks, Inc Employee

Try running the VisionUpdater in the Vision2021 application folder.

Win10(default) C:\Program Files\Vision 2021

Mac Applications>Vision 2021


If that doesn't fix the issue, please contact support so we can provide you further assistance.

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