MartinFahrer Posted November 4, 2020 Share Posted November 4, 2020 The gang on phone support have always been fantastic and knowledgeable. I have happily re subscribed every year so I can have premium technical support, I don't mind that at all. Here is my question. Today when I called in it went to VM saying leave my name and phone number and they will call me back in 24 hours. Did the premium tech support turn into a call back service, sometimes I don't have 24 hours to wait on a solution, did Vworks lay off tech support workers and now they can't handle the volume. I am hoping it was just an odd day of hi call volume and it isn't the way things are going to be for now on. Quote Link to comment
Administrator JuanP Posted November 4, 2020 Administrator Share Posted November 4, 2020 @MartinFahrer I 19 minutes ago, MartinFahrer said: The gang on phone support have always been fantastic and knowledgeable. I have happily re subscribed every year so I can have premium technical support, I don't mind that at all. This is great to hear Martin. 19 minutes ago, MartinFahrer said: Here is my question. Today when I called in it went to VM saying leave my name and phone number and they will call me back in 24 hours. Did the premium tech support turn into a call back service, sometimes I don't have 24 hours to wait on a solution, did Vworks lay off tech support workers and now they can't handle the volume. I am hoping it was just an odd day of hi call volume and it isn't the way things are going to be for now on. Sometimes this happens either because of a high call volume or during lunch or group meetings. 1 Quote Link to comment
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