Vision 2020 closes unexpectedly after updating

[AlexSawaya]

Greetings.
Today in the morning I update Vision 2020 and I find myself with the surprise that closes.
In safe as in normal mode.
Sometimes it manages to open a file, sometimes not even that.
I thought it was something on my machine, but the 2019 version runs perfectly.
Any idea what might be happening?
Happy weekend and keep safe.

 

https://youtu.be/iX77_YmRwBw

 

 

[klinzey]

Please post your machine specifications along with the crash log.

Vision 2020 has some additional and more stringent system requirements then Vision 2019.

[AlexSawaya]

Hi @klinzey

I hope you are well.
Before the last update of Vision 2020, it works perfect. I never had a crash, even with open VW + MA2.
I transcribe the requested data.
From already thank you very much. ! Happy week.

_______________________________________________

WIn 10 Home

Intel(R) Core(TM)i3-8130U CPU @220GHz 2.21GHz

RAM 8.00GB (7.88 Usable)

64-bit Operating System, x64-based processor

_________________________________________________

Log

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Windows Error Reporting" />

  <EventID Qualifiers="0">1001</EventID>

  <Level>4</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2020-10-03T14:26:41.921440100Z" />

  <EventRecordID>212583</EventRecordID>

  <Channel>Application</Channel>

  <Computer>LAPTOP-NVSB54IT</Computer>

  <Security />

  </System>

- <EventData>

  <Data>2111018206376497493</Data>

  <Data>4</Data>

  <Data>APPCRASH</Data>

  <Data>Not available</Data>

  <Data>0</Data>

  <Data>Vision.exe</Data>

  <Data>25.0.5.0</Data>

  <Data>5f444687</Data>

  <Data>igc64.dll</Data>

  <Data>26.20.100.7926</Data>

  <Data>5e55600a</Data>

  <Data>c0000005</Data>

  <Data>00000000005c0e20</Data>

  <Data />

  <Data />

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17F.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER19E.tmp.txt</Data>

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Vision.exe_2a1114ccab8623d925989d3b6d70dae65338e4_b960720f_a374c5b9-5d92-4260-ba8c-82b7a8fcd85f</Data>

  <Data />

  <Data>0</Data>

  <Data>1f01003f-0e29-4129-bea9-56ee8a07b54d</Data>

  <Data>268435456</Data>

  <Data>983102fa11b0e2066d4bd7dfc1741155</Data>

  <Data>0</Data>

  </EventData>

  </Event>

_______________________________________________________________________

[JuanP]

@AlexSawaya Can you send us the DXdiag file as well as the complete crash log please?

DxDiag

 

Crash logs

 

Thanks

[AlexSawaya]

Hi @JuanP

Here the logs.

Crash Log.txt

DxDiag.txt

[klinzey]

@AlexSawaya 

The crash appears to be in the graphics card driver.

According to your system specifications you are using an integrated Intel® UHD Graphics 620 card with only 128 MB of dedicated memory.

Vision requires a dedicated graphics card.

While it may work sometimes, integrated graphics cards are not officially supported for Vision.

[AlexSawaya]

I understand, but I really don't know what to say.

The 2019 version works perfectly, and the 2020 version, worked before the update.

 

EDIT

I make a test. I run at the same time

Vision 2019

GrandMA2

Duet Display with Ipad

OBS Studio for recording scrrens

The result =

 

 

 

 

Edited October 9, 2020 by AlexSawaya
I make some tests