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Vision 2020 closes unexpectedly after updating

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Hi @klinzey

I hope you are well.
Before the last update of Vision 2020, it works perfect. I never had a crash, even with open VW + MA2.
I transcribe the requested data.
From already thank you very much. ! Happy week.


WIn 10 Home

Intel(R) Core(TM)i3-8130U CPU @220GHz 2.21GHz

RAM 8.00GB (7.88 Usable)

64-bit Operating System, x64-based processor




- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Windows Error Reporting" />

  <EventID Qualifiers="0">1001</EventID>




  <TimeCreated SystemTime="2020-10-03T14:26:41.921440100Z" />




  <Security />


- <EventData>




  <Data>Not available</Data>










  <Data />

  <Data />

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER16F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER17F.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18D.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER19E.tmp.txt</Data>


  <Data />









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  • Vectorworks, Inc Employee


The crash appears to be in the graphics card driver.

According to your system specifications you are using an integrated Intel® UHD Graphics 620 card with only 128 MB of dedicated memory.

Vision requires a dedicated graphics card.

While it may work sometimes, integrated graphics cards are not officially supported for Vision.

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I understand, but I really don't know what to say.

The 2019 version works perfectly, and the 2020 version, worked before the update.



I make a test. I run at the same time

Vision 2019


Duet Display with Ipad

OBS Studio for recording scrrens

The result =





Edited by AlexSawaya
I make some tests
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