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VW 2021 Undo bug?



I'm having many fairly consistent problems with Undo (triggered by a keyboard shortcut) with VW 2021 on a Mac. Instead of stepping through a series of undos, performing one undo reverts to the first version in the stack and doing a Redo doesn't restore the previous state of a drawing.


The big problem with this is that I've no longer any sure way of knowing what state the drawing is because things I wanted to keep may have been deleted.



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@DMcD We have seen this caused in the past by specific workflows/commands that cause a break in the undo. At this time, all known causes of this have been addressed.


Based on what I have seen in the past, we will need to track down exactly what you are doing when it breaks. This can be complicated. When you do the undo command and it goes back multiple steps, we need to figure out what step you did at the point it goes back to.


As an example:

Step 1: Draw a circle

Step 2: Draw a line

Step 3: Draw a rectangle

Step 4: Draw a hexagon

Step 5: Draw a Wall

UNDO --- Takes you back to just your circle on screen. In this basic example, this means drawing the line somehow caused the issue to occur. You can probably see why tracking this down is going to be a little complicated...


If you are running into this on a very regular basis (multiple times a day), the easiest thing to do would be record your screen while you are working. At that point, whenever the undo issue occurs, we can review the video and figure out what step in your process it takes you back to and see if we can replicate it.


If that isn't an option, it will be a little bit more hit or miss. If you can lay out the kinds of tools/commands you are working with, I can give those kinds of tools a run on my end and see if I can replicate anything.


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@DMcD I don't know if this is at all helpful, but in this troubleshooting post it was suggested that I remove and readd the offending shortcut, and with a restart of the program that fixed my problem.  I know it's a different problem, but might be worth a try?

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