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ebisese

"Vectorworks will now quit..."

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Just got a new computer, OS 10.15.6 and upgraded my VW program to 2020. I work with an office 70 miles away. We have three serial numbers. No one uses the computer at the office when I'm not in that seat. But- I have gotten kicked off the past four mornings and today about once an hour. Does anybody know what could be going on?

 

 

Screen Shot 2020-09-17 at 3.13.31 PM.png

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Is it possible that someone turned on the computer at the office and that VW is actually running?

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That was the first thing I checked. No one uses the computer when I am not there. It is a big puzzle.

 

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Some things to check.

 

1. Make sure that the other two computers are actually using the licenses you think they are. The last 6 digits of the serial number in About Vectorworks are the unique part.

 

2. Have someone in the office turn on the computer, launch VW, and quite VW. Make sure the computer is connected to the internet when this happens.

 

3. Contact Tech Support directly. They may be able to tell you "where" (at least the IP address) the serial number is in use.

 

4. Could someone have possibly "borrowed" a VW serial number and installed it on a personal computer?

 

HTH

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