Jarek

[Jarek KSK]

Hi all!

 

We are having problems since updating the Vectorworks to 2020 version. We are using this software on 3 computers, Mac Pro (2019), Mac Pro (2013) and Mac Mini (2013). Only one machine, Mac Pro 2019 (Mac OS X 10.15.6) ,developed issues after upgrading to 2020 (previous version- ....). At the beginning, program was quitting unexpectedly once or twice a day without displaying any messages or laging beforehand. Today, Vectorworks started quitting during rebooting. We cannot get the program to start properly again. After quitting it displays  following error message: 

 

 

 

Process:               Vectorworks [1062]

Path:                  /Applications/Vectorworks 2020/Vectorworks 2020.app/Contents/MacOS/Vectorworks

Identifier:            net.nemetschek.vectorworks

Version:               25.0.4 [550627] (25.0.4)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Vectorworks [1062]

User ID:               501

 

Date/Time:             2020-09-03 15:31:12.354 +0100

OS Version:            Mac OS X 10.15.6 (19G73)

Report Version:        12

Anonymous UUID:        B4F37232-61AC-1513-33E2-C31CB2086420

 

 

Time Awake Since Boot: 880 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes:       0x0000000000000001, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Signal:    Illegal instruction: 4

Termination Reason:    Namespace SIGNAL, Code 0x4

Terminating Process:   exc handler [1062]

 

Application Specific Information:

Crashing on exception: The window has been marked as needing another Update Constraints in Window pass, but it has already had more Update Constraints in Window passes than there are views in the window.

 

Application Specific Signatures:

{"sn":"EFXMKZ-XXXXXX-XXXXXX-G0H28Q", "ts":"174545e6722", "platform":"MAC", "os_ver":"10.15.6", "vw_ver":"2020 SP4 [25.0.4(550627)] (64-Bit app)", "error_reporting_mode":3}

 

Application Specific Backtrace 1:

 

 

 

 

 

Do you have any ideas what can be causing that and what is the fix? We would be very grateful for any recommendation. 

 

Best! 

 

 

[Pat Stanford]

1. Locate your user folder (Finder:Go menu. Hold down the Option key and select Library. Navigate to Application Support, Vectorworks.) Drag the 2020 folder to your desktop. Restart VW. If it starts there is a problem in your user folder.

2. Create a new User on the Mac (System Preferences:Users & Groups) Switch to the new user account and see if you can open VW. If this works then there is a problem with your User account on the Mac.

3. Make sure you don't have any anti-virus running on the Mac and restart and reinstall VW.

 

HTH