VW 2020 Crashing when referencing

[HSP DanS]

Having problems when trying to update a reference in one of our files - every time we try to update VW crashes. 

 

Any Ideas?

[Jeremy Best]

Here's some logical actions that might reveal where the issue lies: 

 

Try something easy first: 

• Remove the reference then re-add it. - This process might reveal that other conditions are the problem, like the file being referenced may have been moved or corrupted (for example). 
• Check that you can open the file that is being referenced. 

To determine if your installation is the issue: 

• Determine if this issue occurs for other users/on different computers, using the same file.
  • If other users experience the same crashes, then the issue is likely with either your file or the referenced file. 
• OR
• Perform an acid test:
  1. Go: File > New… > Create blank document > draw some random stuff, save, then close. 
  2. Go: File > New… > Create blank document > reference the other new file, save, then close. 
  3. Open the referenced file and make some changes, save, then close. 
  4. Open the referencing file, try updating the reference. 
  • If this works file, it suggests the issue is with your file or the referenced file. Restore from a backup. 

 

• Repair your installation of Vectorworks (version 2019 and later)
  1. Open Vectorworks 20XX Updater application
     • On Mac this is here: Macintosh HD > Applications > Vectorworks 20XX
     • On Win this is here: C:\Program Files\Vectorworks 20XX\Vectorworks 20XX Updater\
  2. In the 'Advanced' menu, choose 'Repair.' 
  3. Re-test for the issue.