Kristina90 Posted July 27, 2020 Share Posted July 27, 2020 Hi, I just installed Vectorworks on macOS Catalina 10.15.6 with a student license, but the below failure pops up. I tried to re-install it several times, the application is in its folder, no duplicates exist. What's the resolution? Quote Link to comment
0 Kristina90 Posted August 6, 2020 Author Share Posted August 6, 2020 (edited) Dear Klinzey, Thank you for your suggestions. I've reached out to the local VW team and they resolved the problem via TeamViewing session. The source of the problem was that the program was installed on a Case-sensitive disk. This is a re-occurring problem with iOS devices. For VectorWorks to operate smoothly, it has to be installed on a non-case-sensitive disk. My problem is now solved, thank you. Edited August 6, 2020 by Kristina90 1 Quote Link to comment
0 Vectorworks, Inc Employee klinzey Posted July 28, 2020 Vectorworks, Inc Employee Share Posted July 28, 2020 Try downloading the installer form directly from Vectorworks again. I've seen this error before with applications that were not downloaded properly or not downloaded from the official source of the application. Quote Link to comment
0 Vectorworks, Inc Employee klinzey Posted August 2, 2020 Vectorworks, Inc Employee Share Posted August 2, 2020 @Kristina90 We are also now getting reports of some problems with antivirus software but with a different file. If you are still getting the error after downloading a fresh copy for Vectorworks check for see if your antivirus software is preventing Vectorworks from installing properly. Quote Link to comment
Question
Kristina90
Hi,
I just installed Vectorworks on macOS Catalina 10.15.6 with a student license, but the below failure pops up.
I tried to re-install it several times, the application is in its folder, no duplicates exist. What's the resolution?
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3 answers to this question
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