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Vectorworks 2020 will not open


willevans9

Question

I have just installed Vectorworks 2020 on my new laptop. I have used the existing licence I had on my old laptop. My old laptop is broken so I cannot start it.

 

The installation appeared to complete and be successful. However when I go to open it it does not finish running the initial processes. I think it is a licensing issue but cannot be sure.

 

What should I do? Is there any way I can confirm it is a licensing issue? Do I have to contact tech support to resolve this issue?

 

Thanks

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Thanks Juan. Should my laptop work with Vectorworks? - it is a Dell XPS 13 10th edition ; Intel® Iris® Plus Graphics ; 16GB 3733MHz LPDDR4x Memory Onboard

 

UK tech support believe it is a hardware issue but I am sceptical. My laptop is a vast improvement on my previous one.

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