Cloud publish changing date format in title block

[Cookie_NZ]

Hi all,

 

I'm using Cloud Publish to render some PDFs of a job.  When I publish them the plot date changes from UK format to US format.  

 

The plot date in my title block is in UK format as below DD/MM/YYYY:

 

I tried changing to manual entry from Auto.  

 

They come back every time as MM/DD/YYYY:

 

 

Any thoughts much appreciated!

 

 

Cheers,

 

 

Cookie

 

[Kevin McAllister]

I'm not sure you have any control over this. I believe the date format is driven by the system running VW. All the cloud renderings are done on virtual Windows machines. There may be a cloud option to turn off auto-updating of plugin objects but that is not an ideal solution.

 

Kevin

[Nikolay Zhelyazkov]

Hello @Cookie_NZ,

 

I have tested using Manual Plot Date format and did not have any changes in my date value. Could you verify that you are using Manual Plot Date Format in the TBBs you publish and you have the correct Current Plot Date manually set before publishing? Using Manual format should not change the value of the plot date.

 

Best Regards,

Nikolay Zhelyazkov

[Cookie_NZ]

Hi @Nikolay Zhelyazkov ,

 

Thanks for the response.  Interestingly having made no further changes to the title block, the third time I sent renders off to the cloud servers they came back with the date in the correct manual order.  Perhaps a bit of a glitch there?

 

Cheers,

 

Cookie

[Nikolay Zhelyazkov]

3 minutes ago, Cookie_NZ said:

Perhaps a bit of a glitch there?

 

- Cannot tell for sure. Let me know here if this happens again and you are able to reproduce it with a test file.

 

Thanks,

Nikolay Zhelyazkov

[Cookie_NZ]

Thanks @Nikolay Zhelyazkov .  Shall let you know if it happens again.

[Lucas Story]

Hi all, jumping onto this 4 year old thread with a similar question, I had the same issue as Cookie but managed to work around it by using the Auto - Custom plot date format. Cloud services seems to respect this format. However, when I print my PDF's it displays the date as yesterdays date, not todays. So for example I printed some PDF's today (21/06/2024) and the print date in my title block after cloud printing says (20/06/2024). I'm connected to the Sydney server which is only 2hrs behind my local time so the server isn't printing on a different date to me, unless I print between midnight and 1:59am which I'm not. Any thoughts?

 

Cheers. 

[Pat Stanford]

Most likely is that the Sydney servers are running on GMT or similar to that all the servers are showing the same time.

 

@inikolova any insight?

[Nikolay Zhelyazkov]

@Pat Stanford@Lucas Story - It is most likely that the problem is the local time on the servers. For now, the workaround would be to use Manual Plot Date, as it does not update on the export. We will look into this and think how to make it possible to use the Auto Custom formats for cloud publish too.

[inikolova]

@Pat Stanford, @Lucas Story,

 

We don't have servers in different time zones at this time (we use a mix of in-house servers and Amazon instances). All files are processed by the same pool of servers, regardless of what the user file storage region is set to. The date is updated while publishing on the server according to the time zone the server is in. You can prevent the server from updating the date by unchecking the option to reset plug-in objects before export from the Export PDF settings dialog, accessed from the Publish dialog. The Cloud job considers all the options from this dialog when doing the processing.

 

[inikolova]

We are exploring the possibility of sending the user's time settings on the computer to the cloud and using this for the export instead of the local time of the server.