library update problems

[Walter Lutzu]

hi to everyone! 

anyone of you has problems updating library in vision? When I press "update library", the screen stays on "downoading update" for hours and doesn't download anything. See attached image.

Thanks for your support!

 

[klinzey]

@Walter Lutzu Can you check to be sure that you are running the latest version Vision 2020 sp3? We had issues with the updater but they should be fixed in sp3.

[Walter Lutzu]

yes is the last version sp3. I also tried to remove everything in detail and reinstal but doesn't work. Is there a log somewhere to check? 

[gmanson]

I am also experiencing this problem on PC not on MacOS, but my macbook is too old to run vision properly.

 

[Walter Lutzu]

here what I'm using

 

Processors
-------------------------------------------------------------------------

Number of sockets        1
Number of threads        12
Socket 1            ID = 0
    Number of cores        6 (max 6)
    Number of threads    12 (max 12)
    Name            Intel Core i7 8750H
    Codename        Coffee Lake
    Specification        Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

Memory Type            DDR4
Memory Size            32 GBytes
Channels            Dual
Memory Frequency        1330.5 MHz (1:20)

 

Graphics card NVIDIA Gforce GTX 1060, 6gb memory

 

Edited April 1, 2020 by Walter Lutzu

[klinzey]

@gmanson @Walter Lutzu  Are you still having issues with the Vision Library Update hanging in Vision 2020 sp3 (534518)?

We have not been able to reproduce the issue.

Also, when you run the updater make sure you have administrator privileges.

 

[Walter Lutzu]

yes, going to test installation on clean boot and other things. I'll keep you updated

[J Monroe]

Im also seeing this problem on my PC. Im running the latest version of Vision that I reinstalled last week.

 

I do notice that when the update screen comes up I do get "Computing Hashes (%)" above the progress bar and it proceeds to go from 1 to 100%.

 

Once the text above the progress bar changes from "Computing Hashes" to "Downloading Updates" the updater freezes and does not progress further. It does not crash the program, I can just hit the cancel button and return to the program.

 

[AWaters]

I am also having this problem.

[klinzey]

@AWaters  @J Monroe @gmanson 

What we have been seeing based on the reports is that this happens when there are no updates, but we can't reproduce the problem.

As a test, it you are up for it, try moving Lights.wad located in C:\Program Files\Common Files\Vectorworks 2020\Library\ to another location and then run the Vision updater.

 

Post if the update succeeds or still hangs.

This will help tell us if you are having a problem connecting to the update server or if we having problems updating the file.

It will also confirm you have permission to modify the folder.

 

If after running the update the the Lights.wad file is not back, put your original one back so you can continue to use Vision.

 

Is anyone having this problem on the Mac?

[J Monroe]

Hi Kevin, Update still hangs the same as before after moving the Lights.wad file out of the Library folder. When looking back in the Library folder after closing Vision the updater did not write/create a new Lights.wad file.

[AWaters]

1 hour ago, klinzey said:

@AWaters  @J Monroe @gmanson 

What we have been seeing based on the reports is that this happens when there are no updates, but we can't reproduce the problem.

As a test, it you are up for it, try moving Lights.wad located in C:\Program Files\Common Files\Vectorworks 2020\Library\ to another location and then run the Vision updater.

 

Post if the update succeeds or still hangs.

This will help tell us if you are having a problem connecting to the update server or if we having problems updating the file.

It will also confirm you have permission to modify the folder.

 

If after running the update the the Lights.wad file is not back, put your original one back so you can continue to use Vision.

 

Is anyone having this problem on the Mac?

I did this and, like JMonroe, it didn't fix the Update problem.

[klinzey]

We were finally able to reproduce the issue in-house after resetting just about everything in Windows 10 back to the defaults. We are trying to figure our what windows settings needs to be changed or what needs to be changed with the updater to make sure it has proper permissions to update the library.

[Walter Lutzu]

Thanks Klinzey!