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Riley Casey

VW 2020 SP2 won't update to SP3

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Posted (edited)

The Message Center in the menu bar tells me that SP3 for VW2020 is available so I use the Check for Updates function under the Vectorworks menu. The menu title turn blue for a moment and tells me that Vectorworks is up to date. Checking the About Vectorworks menu item it clearly says I am running version 2020 SP2.  I try the blue Download Now link in the message center and all I get is a press release about SP3 changes.  Any idea how to fix this?  I'm running the Spotlight version.

VW2020 update fail.png

Edited by Riley Casey

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Multiple restarts don't change the behavior and the 2020 update page is blank, not even SP1 or SP2 listed.

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I don't know how I got there, but I downloaded the Mac version last week. @JuanP Is there a direct download link for SP3? Or is the only way to get it via check for updates?

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Hi, I had the same problem and contacted support : here is how to solve this.

Go to : C:\Program Files\Vectorworks 2020\Vectorworks 2020 Updater

and manually run Vectorworks 2020 Updater.exe

kind regards

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Thanks for the reminder about the Vectorworks 2020 Updater in the application folder but upon running that the only option I get is to "update" the Updater which then runs a progress bar and promptly closes itself.

Screen Shot 2020-03-26 at 10.13.28 AM.png

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Hmm... In my case the updater updated itself and after that it launched the update... Sorry if that was not helpful for you ... 

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I got also no available update for VW on Windows (Mac was ok)

 

I also started the Updater exe manually and it had to update itself first.

AFAIK it came back after that and offered the VW update.

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I am having the same problem, I don't see the updates at all. And the updater tells me that I am up to date........ But still working in SP2.2

 

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