UNABLE TO ACCESS ONLINE LIBRARY CATALOG

[genie]

I haven't been able to download the catalogs from the Vectorworks Libraries. I have tried refreshing/updating the library catalogs multiple times, and it just gave the message that ' file is not found' and asking me to update. I have attached the message I get. As you can see (the file with no "cloud" symbol), I have been able to download previously until some point in time...

Please HELP!  TIA.

 

I'm using Windows 10 Pro, VW 2020 

[Niske]

Same problem. and when i try to download from the "Help" tab i also get an error 

(Sorry for the Norwegian text, but it's an error lol) 

[Jeremy Best]

I was able to download the Kohlet Toilets 01.vwx files just now, so either it was a temporary outage or internet issue, or if the matter persists for you something may have changed on your computer. 

 

Check what privileges/permissions you have for the Vectorworks 2020 program folder in your C drive, and check the Library folder within as well. Windows recently release two updates for Windows 10, perhaps they changed the privileges needed for Vectorworks to write to / update these folders. 

[Jeremy Best]

AMENDMENT: This has since been fixed. See here: