jnr Posted March 18, 2020 Share Posted March 18, 2020 Anybody else unable to get online resources to download? I get this when I try to drag over a random tree: Quote Link to comment
0 bcd Posted March 18, 2020 Share Posted March 18, 2020 Just seeing this before the update. The libraries must be down, Vectorworks Package Manager is glitching. Quote Link to comment
0 bcd Posted March 18, 2020 Share Posted March 18, 2020 (edited) well... 🙂 yep - same behaviour with SP3 here. Edited March 18, 2020 by bcd Quote Link to comment
0 jnr Posted March 18, 2020 Author Share Posted March 18, 2020 I guess it's time to go drink and wait until they open in the morning. Quote Link to comment
0 bcd Posted March 18, 2020 Share Posted March 18, 2020 sounds like a good plan - I can think of one beer I'll be staying away from Quote Link to comment
0 Administrator JuanP Posted March 19, 2020 Administrator Share Posted March 19, 2020 @jnr & @bcdI think it may be related to the permissions settings for this folder. Please try the following solution and confirm for me if it fixes your issue: 1. Right click on the Vectorworks 2020 Application folder 2. Choose ‘Get Info’ 3. At the bottom expand ‘Sharing & Permissions’ 4. Confirm that your Username is listed with Read & Write privilege 5. If not, unlock and click the plus button at the bottom left corner to add your username with Read & Write privilege 6. Once you’ve added your username with read & write privilege, click the gear menu at the bottom left and choose ‘Apply to Enclosed Items’. 7. In the upper left corner of the Resource Manager in Vectorworks, click on the gear icon. Choose Refresh Libraries. Quote Link to comment
0 Lars Tuxen Posted March 19, 2020 Share Posted March 19, 2020 Hi Juan Tried it and still get this message... Quote Link to comment
0 zoomer Posted March 19, 2020 Share Posted March 19, 2020 For me here it seems to work on Mac. Quote Link to comment
0 jnr Posted March 19, 2020 Author Share Posted March 19, 2020 Juan: That did not solve the issue. It worked before SP3, now doesn't. Also getting an error message when the application starts up that it cannot connect to the server (I have service select). I remember this being an issue in the past and had to do something in the application library, but can't remember what it was. Thoughts? -J Quote Link to comment
0 Vectorworks, Inc Employee Tim Ardoin Posted March 19, 2020 Vectorworks, Inc Employee Share Posted March 19, 2020 I'm looking into the issue now. Quote Link to comment
0 jnr Posted March 19, 2020 Author Share Posted March 19, 2020 Also the package manager that was completely blank now shows all libraries available for download (but no image on the left). Its as if it can't read libraries that are already installed. Quote Link to comment
0 jnr Posted March 19, 2020 Author Share Posted March 19, 2020 Thanks Tim. Happy to have you all look at my desktop remotely if that helps. Quote Link to comment
0 Vectorworks, Inc Employee Tim Ardoin Posted March 19, 2020 Vectorworks, Inc Employee Share Posted March 19, 2020 This should now be fixed. Please let me know if you notice any additional issues. 1 Quote Link to comment
0 jnr Posted March 19, 2020 Author Share Posted March 19, 2020 That appears to have fixed it. Thanks for looking into it. The beer was good 🙂 last night. 1 Quote Link to comment
0 bcd Posted March 19, 2020 Share Posted March 19, 2020 Yep - all working again, thanks 1 Quote Link to comment
0 Lars Tuxen Posted March 19, 2020 Share Posted March 19, 2020 it´s a yep from me as well, now it works again. Thank you for a swift reaction from VW 1 Quote Link to comment
0 Mindy Judson-Garcia Posted July 30, 2021 Share Posted July 30, 2021 Having the same problem currently as described above. Thoughts? Thanks! Quote Link to comment
Question
jnr
Anybody else unable to get online resources to download? I get this when I try to drag over a random tree:
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