No downloadable resources for you, 2020, SP3

[jnr]

Anybody else unable to get online resources to download? I get this when I try to drag over a random tree:

[bcd]

Just seeing this before the update.

The libraries must be down, Vectorworks Package Manager is glitching.

[jnr]

So it's not me?

[bcd]

well...  🙂

 

yep - same behaviour with SP3 here.

Edited March 18, 2020 by bcd

[jnr]

I guess it's time to go drink and wait until they open in the morning.

[bcd]

sounds like a good plan - I can think of one beer I'll be staying away from

[JuanP]

@jnr & @bcdI think it may be related to the permissions settings for this folder.

 

Please try the following solution and confirm for me if it fixes your issue:

 

1.       Right click on the Vectorworks 2020 Application folder

2.       Choose ‘Get Info’

3.       At the bottom expand ‘Sharing & Permissions’

4.       Confirm that your Username is listed with Read & Write privilege

5.       If not, unlock and click the plus button at the bottom left corner to add your username with Read & Write privilege

6.       Once you’ve added your username with read & write privilege, click the gear menu at the bottom left and choose ‘Apply to Enclosed Items’.

7.       In the upper left corner of the Resource Manager in Vectorworks, click on the gear icon. Choose Refresh Libraries. 

[Lars Tuxen]

Hi Juan

Tried it and still get this message...

[zoomer]

For me here it seems to work on Mac.

[jnr]

Juan:

 

That did not solve the issue. It worked before SP3, now doesn't. Also getting an error message when the application starts up that it cannot connect to the server (I have service select). I remember this being an issue in the past and had to do something in the application library, but can't remember what it was.

Thoughts?

 

-J

[Tim Ardoin]

I'm looking into the issue now.

[jnr]

Also the package manager that was completely blank now shows all libraries available for download (but no image on the left). Its as if it can't read libraries that are already installed.

[jnr]

Thanks Tim.  Happy to have you all look at my desktop remotely if that helps. 

[Tim Ardoin]

This should now be fixed. Please let me know if you notice any additional issues.

[jnr]

That appears to have fixed it. Thanks for looking into it.  The beer was good 🙂 last night.

[bcd]

Yep - all working again, thanks

[Lars Tuxen]

it´s a yep from me as well, now it works again.

Thank you for a swift reaction from VW

[Mindy Judson-Garcia]

Having the same problem currently as described above. 

Thoughts? 

 

Thanks!