MHBrown 20 Posted March 6, 2020 Using VW2020 with OS Catalina. I have an animation to render, so I thought I'd try Vectorworks Cloud Services. I received the attached message. Does this mean I'm not signed up with my yearly subscription payment or does this service just not work? Thanks, Mike Quote Share this post Link to post
Kevin Allen 258 Posted March 6, 2020 are you a VSS subscriber? Is the animation too large to render in one job? Quote Share this post Link to post
MHBrown 20 Posted March 6, 2020 Thanks for your help, Kevin. What is VSS? Some sort of secret society? I've paid in advance for a year for my VW subscription and I got the desktop app. I am signed in to Vectorworks Cloud Services which, call me crazy, makes me think that I can use the Vectorworks Cloud Service that pops up on my rendering choices. Just how many additional hoops do I need to jump through? Is Vectorworks Cloud Services the same thing as VSS? It seems a little more complicated than it needs to be. I like the idea of having the rendering take place off site. When I look at the Help menu it doesn't say anything about having to sign up for more. I don't know how large the rendering is because I have not rendered it yet, but is is only 300 frames (10 seconds). Thanks again for you help! Mike Quote Share this post Link to post
Lyuben 5 Posted March 6, 2020 Hi Mike, VSS stands for Vectorworks Service Select. You can use Cloud Services in any case, but some of its functions are restricted for users that have active VSS subscription only. If you have one, you should have a different Vectorworks account and use that one instead. Hope this helps. Thanks, Lyuben 1 Quote Share this post Link to post
inikolova 85 Posted March 6, 2020 Hello Mike, Here is some more information about Vectorworks Service Select: https://www.vectorworks.net/service-select This table describes the differences between the free Vectorworks Cloud Services account and the one you get with Service Select: https://cloud.vectorworks.net/portal/help/faq/purchasing-licensing/#what-is-the-difference-between-the-free-vectorworks-cloud-services-account-and-the-vectorworks-service-select-maintenance-program There is a bug in Vectorworks 2020 that it doesn't show a dialog when you try to submit an Animation job with a non-VSS account. This will be fixed in Vectorworks 2021. Please let me know if you have any other questions. Regards, Iskra Nikolova 1 Quote Share this post Link to post
neal-2002 34 Posted March 13, 2020 (edited) “There is a bug in Vectorworks 2020 that it doesn't show a dialog when you try to submit an Animation job with anon-VSS account. This will be fixed in Vectorworks 2021” hahaha- they won’t even Bother to fix it in 2020!!!?? Edited November 10, 2020 by neal-2002 Quote Share this post Link to post
PineTrees04 3 Posted October 15, 2020 I cannot even start the cloud services App - I get 'An error occurred, restart the application'. I am on OSX 10.15.7 and VW 2020 OZ-SP5 Build 562257 - I upgraded to 2021 thinking this may be the issue, but get the same error. Quote Share this post Link to post
Takeshi_Kimura 51 Posted October 16, 2020 3 hours ago, PineTrees04 said: I cannot even start the cloud services App - I get 'An error occurred, restart the application'. I am on OSX 10.15.7 and VW 2020 OZ-SP5 Build 562257 - I upgraded to 2021 thinking this may be the issue, but get the same error. Take a look at here. 1 Quote Share this post Link to post
PineTrees04 3 Posted October 16, 2020 Downloading now, thank you so Much! 1 Quote Share this post Link to post
PineTrees04 3 Posted October 16, 2020 40 minutes ago, Takeshi_Kimura said: Take a look at here. That worked ! thank so much ! 2 Quote Share this post Link to post