Louise Paixao Posted February 18, 2020 Share Posted February 18, 2020 Why am I still waiting for a serial number? How do I get this? Quote Link to comment
0 Administrator JuanP Posted February 18, 2020 Administrator Share Posted February 18, 2020 @Louise Paixao We are very sorry for the delay, this is a manual process. Your license has been approved. If you still have issues please let me know. Quote Link to comment
0 Louise Paixao Posted February 18, 2020 Author Share Posted February 18, 2020 Thank you, but how do I get the serial number? will it be sent to me? Quote Link to comment
0 Administrator JuanP Posted February 18, 2020 Administrator Share Posted February 18, 2020 4 minutes ago, Louise Paixao said: will it be sent to me? the serial # is delivered via email upon approval. Maybe in the junk inbox? I'm also sending it via direct message. Quote Link to comment
0 davidbofarull Posted February 25, 2021 Share Posted February 25, 2021 En 18/2/2020 a las 19:23, JuanP dijo: the serial # is delivered via email upon approval. Maybe in the junk inbox? I'm also sending it via direct message. Hi, I have the same probleme with the serial number, no mail yet, thanks. Quote Link to comment
0 Administrator JuanP Posted February 26, 2021 Administrator Share Posted February 26, 2021 @davidbofarull Please log in to the Student portal and submit a proof of enrollment to an Educational institution to be able to approve and send your license. Saludos Quote Link to comment
0 Klaus5511 Posted April 22, 2021 Share Posted April 22, 2021 Hi! I have not received my serial number either. I've already submitted my student identification card (proof of enrollment); and prior to the download, in the student portal, there was a message saying that "the serial number is provided below", but there was no serial number, neither in my email box. How can I get the serial number? Think it might be a system bug. Thanks Quote Link to comment
0 Administrator JuanP Posted April 23, 2021 Administrator Share Posted April 23, 2021 @Klaus5511 I have approved your license - please let me know if you receive an email with the serial #. I checked and It seems like the issue it was due to submitting the request with 2 different email addresses. 1 Quote Link to comment
0 MichelleJBVastema Posted August 23, 2021 Share Posted August 23, 2021 Hi, I don't receive my serial number. Quote Link to comment
0 Administrator JuanP Posted August 24, 2021 Administrator Share Posted August 24, 2021 @MichelleJBVastemayour request has been approved. You must be receiving an email with the serial# information soon. Quote Link to comment
0 Kury Posted September 18, 2021 Share Posted September 18, 2021 Aún no he recibido mi número de serie, ¿es esto normal? Quote Link to comment
0 Administrator JuanP Posted September 20, 2021 Administrator Share Posted September 20, 2021 @KuryLos números seriales de las licencias estudiantiles se reciben automáticamente, por favor revisa tu correo. Te estoy enviando un nuevo con la aprobación de la licencia. Si tienes alguna pregunta por favor comunicarse con nuestro departamento técnico a tech@vectorworks.net Quote Link to comment
0 mab2440 Posted January 14, 2022 Share Posted January 14, 2022 Hello, I dont receive my serial number for my educational version. I received a mail saying I'm aproved. Quote Link to comment
0 Administrator JuanP Posted January 14, 2022 Administrator Share Posted January 14, 2022 @mab2440You can have access to your serial # information by login to the student portal under the download/Descargar menu https://student.myvectorworks.net/ Quote Link to comment
0 Racy Posted January 18, 2022 Share Posted January 18, 2022 Hello, just reading this thread now and I also don't have my serial number to get started. I was approved yesterday for a three month free student account. Please can you help asap? Quote Link to comment
0 Administrator JuanP Posted January 18, 2022 Administrator Share Posted January 18, 2022 @RacyPlease log in to the Student portal, and under the Account Status, you will see your current serial number. In the same place, you can request an extension if needed it. Quote Link to comment
0 beatriz_10b Posted January 25, 2022 Share Posted January 25, 2022 Hello, I´ve been having the same issue. I didn´t recieved my serial number. Quote Link to comment
0 Administrator JuanP Posted January 25, 2022 Administrator Share Posted January 25, 2022 @beatriz_10b Go to the Student portal https://student.myvectorworks.net and log in with your credentials then navigate to "Status Da Conta" and you'll find your serial#. Quote Link to comment
0 Miguel Merida Posted February 17, 2022 Share Posted February 17, 2022 Hi, I have not received the email with de serial number yet. Thanks. Quote Link to comment
0 Administrator JuanP Posted February 21, 2022 Administrator Share Posted February 21, 2022 @Miguel Meridaand @donalexinder24to find your serial #. Please log in to the student portal and click on Account Status. Quote Link to comment
0 Anna Raffo Posted February 21, 2022 Share Posted February 21, 2022 Hello. I also don't see my serial number in the "Account status" section and I didn't received anything by mail. Quote Link to comment
Question
Louise Paixao
Why am I still waiting for a serial number? How do I get this?
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