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Not able to uninstall VW2018, nor to download library sections


Savana

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Can you help?

There is something wrong with my VW2018 and I'd like to do a fresh install, but before that I wanted to Uninstall. Nothing happens when I click on the relevant Uninstall file.

Additionally, I couldn't install any of the libraries through the Vectorworks Package manager and got the message that that is "abnormal" and that I should seek help from the technical support

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@Savana If you are using Windows and the uninstall file is not working, have you try add/remove programs?

see kbase article: 

 

Mac, if the uninstall file is not working. Delete Vectorworks from the Applications folder and delete the Vectorworks .plist files from the preferences folder: HHD/Users/Your user/Library/Preferences net.nemetschek.vectorworks.license.201X.plist

 

if the problem persist please contact your local tech support: https://www.vectorworks.net/international

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