Mike C Posted January 26, 2020 Share Posted January 26, 2020 I forgot to renew/borrow my license serial from the network dongle before leaving work for the weekend, and found myself needing to access a drawing, so downloaded and installed the Viewer. Once I returned to work, I could not find a way to "restore" my full version without completely uninstalling and reinstalling the application. Did I miss something? VW2016 Spotlight Windows 10 64 bit Dell Alienware Quote Link to comment
Administrator JuanP Posted January 28, 2020 Administrator Share Posted January 28, 2020 @Mike C On 1/26/2020 at 5:22 PM, Mike C said: Once I returned to work, I could not find a way to "restore" my full version without completely uninstalling and reinstalling the application. The Viewer is a different installer so technically there is no way to restore to a full/professional version from it. However, your professional/full version was not modified by installing the viewer in your system both are two different applications. I hope this helps. Quote Link to comment
Mike C Posted January 28, 2020 Author Share Posted January 28, 2020 Thanks for the reply, Juan. Your answer is what I assumed going in, but here's what happened: Viewer hijacked my desktop icon Viewer hijacked my Start folder icon Double-clicking on a drawing would only open Viewer Right-clicking on a drawing and choosing "Open With..." only gave me Viewer as an option There were not separate entries in the "Programs and Features" panel to just select "Viewer" to uninstall, only "Vectorworks 2016" I tried everything I could think of... Any other options I missed? Thanks. Quote Link to comment
Administrator JuanP Posted January 29, 2020 Administrator Share Posted January 29, 2020 @Mike C This is very interesting. I need to run some test to check this out. However, after uninstalling and reinstalling you are back up and running, is that correct? if not please contact us tech@vectorworks.net and we can help you directly. 1 Quote Link to comment
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