Problem with VW Cloud My Presentations and panorama

[twaikin]

I am trying to create a tour in Vectorworks Cloud Services, using panoramas I generated locally.

 

The panorama files failed to upload under multiple tests.

 

If I drag and drop them, the file stays loading forever (see screenshot below).

 

If I load them into the library, this triangle hazard symbol appears. I uploaded locally generated panoramas and even re-uploaded panoramas from the sample package. Same result. Other non-panorama jpg uploads fine.

 

 

All these panoramas upload and sync fine onto the home folder too. Just having trouble uploading them to a presentation.

 

Any idea?

Edited December 10, 2019 by twaikin

[James_Taylor]

I am having the exact same issue (using 2020)...wonder if it's a MAC issue as I am on MAC as well...Have reached out to tech support but have not heard back as of yet.

 

Hope to have this resolved soon as I really need this feature for some upcoming presentations!

[twaikin]

Glad to hear others are also trying to use this. 

 

I found out subsequently that there are many other free virtual tour apps out there. This video might help with your presentations.

 

 

 

Of course, I do hope VW further develops in-house VR capability in the future. It is still a bit buggy on a VR headset, but that's for another thread.

 

[James_Taylor]

Thanks for sharing this great resource! The Theasys platform looks pretty great for the interim, however I am trying to minimize the amount of software I need to go through to create the virtual tours 🙂

 

Will definitely give this a try.

J

[James_Taylor]

So it seems to be a MAC/PC issue. I just logged into my account on a colleagues machine (PC) and everything worked perfectly - no issues with the already-uploaded images - and I was able to create the virtual tour without issues.

So far I have tested creating the tour in Chrome and Safari on MAC...will have to test FireFox now to see if that makes a difference.

 

J

[James_Taylor]

And now it works fine...all images I upload are now working out fine and I can do the 360ºtour without issues...strange.

[inikolova]

Hello everyone,

 

There was a problem with uploading panorama images to presentations. We have fixed it a few days ago and now everything should be back to normal.

We apologize for the inconvenience.

 

Best regards,

Iskra Nikolova

[James_Taylor]

Thank you Iskra! Greatly appreciated.

[twaikin]

Thanks! It is working now.