Jump to content
  • 0

Problem with VW Cloud My Presentations and panorama


twaikin

Question

I am trying to create a tour in Vectorworks Cloud Services, using panoramas I generated locally.

 

The panorama files failed to upload under multiple tests.

 

If I drag and drop them, the file stays loading forever (see screenshot below).

2130201185_ScreenShot2019-12-10at16_02_00.thumb.jpg.9b230f73b79bfd47421369af87dd530b.jpg

 

If I load them into the library, this triangle hazard symbol appears. I uploaded locally generated panoramas and even re-uploaded panoramas from the sample package. Same result. Other non-panorama jpg uploads fine.

 

1631095506_ScreenShot2019-12-10at16_16_54.thumb.jpg.f83b610b4743eea9e2ebbd4233f198dc.jpg

 

All these panoramas upload and sync fine onto the home folder too. Just having trouble uploading them to a presentation.

 

Any idea?

Edited by twaikin
Link to comment

8 answers to this question

Recommended Posts

  • 0

Glad to hear others are also trying to use this. 

 

I found out subsequently that there are many other free virtual tour apps out there. This video might help with your presentations.

 

 

 

Of course, I do hope VW further develops in-house VR capability in the future. It is still a bit buggy on a VR headset, but that's for another thread.

 

Link to comment
  • 0

So it seems to be a MAC/PC issue. I just logged into my account on a colleagues machine (PC) and everything worked perfectly - no issues with the already-uploaded images - and I was able to create the virtual tour without issues.


So far I have tested creating the tour in Chrome and Safari on MAC...will have to test FireFox now to see if that makes a difference.

 

J

Link to comment
  • 0
  • Vectorworks, Inc Employee

Hello everyone,

 

There was a problem with uploading panorama images to presentations. We have fixed it a few days ago and now everything should be back to normal.

We apologize for the inconvenience.

 

Best regards,

Iskra Nikolova

Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...