Updater 11.5.1

[Suporte Técnico]

Anyone else is having problems to login and download the update to VectorWorks 11.5.1. Tks.

[Guest]

Mario,

What problems are you having?

A description of your problem will allow me to direct you in the right direction so you can successfully download the updater.

[Suporte Técnico]

In the first updater page, I type my serial number and e-mail. Then after this page I fill in other form. On the third page I select the 11.5.1 updater. Then the next page is the problem. It doesn't show anything but a VectorWorks banner in the top of the page.

[Rick Francken]

I had the same problem. I had to call Tamara and have her email me the link to the download file.

Which operating system and web browser are you running on? I had this problem when 11.5.0 was released also. I started wondering if perhaps Internet Explorer and Windows Firewall are blocking some piece of communication with the Vectorworks server, but have been unable to discover which setting that might be.

-Rick

[Suporte Técnico]

I tried from MacOS X using IE and Safari. Then I tried also in a PC with Win 2000 Pro and IE and nothing happens also. It?s a very strange thing. I never had this problem before.

[Guest]

Mario -

Please email me your VW serial number, name and address the product was purchased under. My email address is below.

I will take care of your problem as soon as I receive your email.

[mike m oz]

I found that I had to turn "Accept Cookies from sites you navigate to." on in safari for it to work.

The same scenario may apply to other browsers.

[ 07-20-2005, 12:29 PM: Message edited by: mike m oz ]