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JasonMichael

Online activation -- "failed because of communication problems"

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I've just recently installed Vectorworks 2020 on my Lenovo W530 running Windows 7. When I boot up VW, I am prompted to activate over the internet, and when I do it fails and I get an error "An attempt to activate over the internet has failed because of communication problems. Do you want to try again? Make sure you have unrestricted internet access and that you are connected."  "Try Again" or "Quit." 

 

I have VW2017 on the same laptop and it is working fine, all the same firewall permissions, and I just booted it up for the first time in months, so I expect it would have had to re-activate. Would a re-install have any effect? This is obviously frustrating as I have projects that are stalling because of this. 

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@JasonMichael Couple of things to try...turn off your firewall, if you connected via network unplug the cable and try only via Wifi. I hope this help.

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@JuanP I have tried connecting on multiple wifi networks with firewall off, with no luck. I've tried selective boot and that didn't work either.

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@JasonMichael Seems like, we need to look deeper into this issue. Could you contact us at catech@vectorworks.net and provide us with your contact info, a tech support specialist will be able to assist you further. 

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@JasonMichael Did you find a workaround? This evil little glitch has struck me and as my Service Select has expired, it seems I am persona non grata as far as support is concerned! I am unable to open any projects! Sound familiar?

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@MaleXLR What version of Vectorworks are you running? also, did you check for firewall permissions? is this happening on a Mac or Win? 

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Thanks for the reply. VW 2018 SP6 - Windows 10 - 64 bit.

 

I have tried with firewall off, firewall exemptions, ESET Anti-virus/firewall off, Windows Defender off, changing serial number (regedit), Windows firewall exemptions, Safe Mode, bypassing the Routerboard, connecting directly to the modem/router, updating C++, etc...

 

Frustrating!

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Hi Juan,

 

Thanks for the help... For some "unknown" reason I am up and running again. A fresh install, cleaning out the registry, manually removing all Vectorworks folders in Windows Safe Mode, removing ESET and disabling Windows Defender and Firewall, then reinstalling Vectorworks still resulted in failed activation.

 

I know that you said that the system error message wasn't to do with the graphics card, but following similar problems on other forums I swapped out the GTX760 and hey presto - Activation successful.

 

So, I don't know whether it was the planets in alignment, the graphics card, the weather or some Windows or anti-virus update that sorted it out, but now it's working I am not going to mess with it... until next time it fails!?!

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