Jump to content
  • 0
JasonMichael

Online activation -- "failed because of communication problems"

Question

I've just recently installed Vectorworks 2020 on my Lenovo W530 running Windows 7. When I boot up VW, I am prompted to activate over the internet, and when I do it fails and I get an error "An attempt to activate over the internet has failed because of communication problems. Do you want to try again? Make sure you have unrestricted internet access and that you are connected."  "Try Again" or "Quit." 

 

I have VW2017 on the same laptop and it is working fine, all the same firewall permissions, and I just booted it up for the first time in months, so I expect it would have had to re-activate. Would a re-install have any effect? This is obviously frustrating as I have projects that are stalling because of this. 

Share this post


Link to post

3 answers to this question

Recommended Posts

  • 0

@JasonMichael Couple of things to try...turn off your firewall, if you connected via network unplug the cable and try only via Wifi. I hope this help.

Share this post


Link to post
  • 0

@JuanP I have tried connecting on multiple wifi networks with firewall off, with no luck. I've tried selective boot and that didn't work either.

Share this post


Link to post
  • 0

@JasonMichael Seems like, we need to look deeper into this issue. Could you contact us at catech@vectorworks.net and provide us with your contact info, a tech support specialist will be able to assist you further. 

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


 

7150 Riverwood Drive, Columbia, Maryland 21046, USA   |   Contact Us:   410-290-5114

 

© 2018 Vectorworks, Inc. All Rights Reserved. Vectorworks, Inc. is part of the Nemetschek Group.

×
×
  • Create New...