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is VW 2020 keep crashing for anyone?


Hassan Raza

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I am having such an awful time working on VW2020. SP0 has some graphical issues but then I installed SP1 and the problem started happening. Talked to a bunch of VW technical team members, tried a bunch of things from updating my IOS to disconnected my 4K secondary display to downgrading to SP1 but nothing is working. My question to VW is why do you guys release such an unstable version of the software?

 

Edited by Hassan Raza
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  • Vectorworks, Inc Employee

In Vectorworks Preferences, go to the session tab and make sure your error logging is set to verbose. This will ensure that your crash logs are uploaded automatically to the engineers' server. If you provide the tech support team with the last 6 digits of the serial number, they will be able to look up the crash logs and assist in the diagnosis.

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