mjm Posted October 9, 2019 Share Posted October 9, 2019 I see a VWX SP updater notice but it appears to do nothing except perhaps up date the updater? Quote Link to comment
markdd Posted October 9, 2019 Share Posted October 9, 2019 There is a new Service Pack available for 2020 as well as whay seems to be the Updater getting a refresh as well. Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 Just now, markdd said: There is a new Service Pack available for 2020 as well as whay seems to be the Updater getting a refresh as well. I am not getting anything but the Updater updater. Irritating. Quote Link to comment
markdd Posted October 9, 2019 Share Posted October 9, 2019 I downloaded the service pack last night using the Upadater and it works well. The updater now has a downloadable link to the list of bugs that has been fixed. This is great. Sadly, the bugs I reported are not on it! Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 1 minute ago, markdd said: I downloaded the service pack last night using the Upadater and it works well. The updater now has a downloadable link to the list of bugs that has been fixed. This is great. Sadly, the bugs I reported are not on it! Dang. Well, hopefully I can acquire access soon… Too bad about the un-fixed bugs Quote Link to comment
Vectorworks, Inc Employee jblock Posted October 9, 2019 Vectorworks, Inc Employee Share Posted October 9, 2019 @mjm It is normal for the Updater to update first. Once you update the Updater app, it will download and install the Service Pack update for Vectorworks. 1 Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 This is what I find when accessing the updater site directly. does not look to me like there's an actual update. @JuanP you have any sense of what's up in this regard? Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 1 minute ago, jblock said: @mjm It is normal for the Updater to update first. Once you update the Updater app, it will download and install the Service Pack update for Vectorworks. @jblockI do not see any actual updater. The version stamps are different for my VWX app & the updater app. The VWX app does not seem to get updated. Also, why do I not see the updater on the website (see above screen cap)? Your thoughts? Quote Link to comment
Vectorworks, Inc Employee jblock Posted October 9, 2019 Vectorworks, Inc Employee Share Posted October 9, 2019 When you click More Info and the Updater opens, what happens when you click Update? This should Update the Updater so that it can begin downloading Service Pack 1. The Service Packs are no longer stand alone files that are downloaded. They are all installed through the Updater.app. Quote Link to comment
Vectorworks, Inc Employee jblock Posted October 9, 2019 Vectorworks, Inc Employee Share Posted October 9, 2019 Also, I will check with our web team to update the Downloads page to reflect that SP1 has been released. Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 7 minutes ago, jblock said: When you click More Info and the Updater opens, what happens when you click Update? This should Update the Updater so that it can begin downloading Service Pack 1. The Service Packs are no longer stand alone files that are downloaded. They are all installed through the Updater.app. @jblockplease see attached, thank you Screen Recording 2019-10-09 at 11.46.36 AM.mov 1 Quote Link to comment
Vectorworks, Inc Employee jblock Posted October 9, 2019 Vectorworks, Inc Employee Share Posted October 9, 2019 @mjm hmmm...so it looks like the Updater is not actually updating properly. If you run the Updater.app directly from the Vectorworks 2020 folder, does it do the same? Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 (edited) @jblockyes Also note the web page link still does not exist Edited October 9, 2019 by mjm Quote Link to comment
mjm Posted October 9, 2019 Author Share Posted October 9, 2019 @jblockSo…still waiting. Any news? TiA Quote Link to comment
mjm Posted October 10, 2019 Author Share Posted October 10, 2019 (edited) @jblockNVM, found a workaround: I moved the file named "UpdaterLog.txt" from the Vectorworks 2020 folder (stuck it on the desktop), then ran the standalone Vectorworks 2020 Updater.app and the install is chugging merrily away. NB: Successfully updated 2020 to SP1 Edited October 10, 2019 by mjm Conclusion of tale 1 Quote Link to comment
Vectorworks, Inc Employee jblock Posted October 10, 2019 Vectorworks, Inc Employee Share Posted October 10, 2019 Sorry for the delayed response. Thank you for the update. That is strange that it worked after moving the UpdaterLog. My guess is there is maybe a permissions issue on that file and it can't update properly. I will let our engineering team know so they can investigate. 1 Quote Link to comment
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