Vision 2020 problems

[CETLV]

go figure, expected with a new version, but this is a brand new issue I have never seen before.  So I downloaded 2020, and uninstalled 2019....

 

Made a simple show file, and sent it to vision, and this happens everytime, no matter what file I use to export.

 

So an UNINSTALLED program is crashing... causing me to not be able to launch 2020.  I have uninstalled and reinstalled... but I must be missing something.

 

[klinzey]

Try opening one of the sample files in the "Demo Documents" folder. I would start with the "Small Demo".

If this still fails please contact tech support so we can make sure the uninstall cleaned out all your settings and take a look at the install log to make sure there were no errors during installation.

 

[CETLV]

2020 opens just fine on its own, just when I try to send anything from VWX to vision it crashes every time.  which is funny, I open vision 2020, have the vwx file open in 2020, and 2019 vision crashes and causes 2020 to close.

Edited September 13, 2019 by CETLV

[klinzey]

What happens if you export and esc or export mvr and then open with Vision rather then using Send to Vision?

 

[CETLV]

Have finally had some time to export both of them, and both files cause a 2019 crash.  But again, when I open 2020 standalone it runs just fine, but when I try to import a file that was exported from vwx 2020 into it it says vision 2019 has crashed and closes the file.

[klinzey]

We did some checking and the error message saying Vision 2019 crashed is incorrect, the message should say Vision 2020.

 

Try opening some of the default sample files that are shipped with Vision 2020. They are located in the Vision application folder in the "Demo Documents" folder. I would start with "Small Demo.v3s" in the "Small Demo" folder and then try opening the large ones.

These are known good files and if Vision opens these files we can take a look at what in your file is causing vision to crash.

If the demo files crash Vision when you try to open them we will need to look at your hardware configuration and installation to see where the problem is.

 

[CETLV]

its a no go.  here is the SS 

[klinzey]

I would contact tech support directly at this point to make sure your installation is OK.

Also, what are your system specifications? Does your video card meet the minimum Vision system requirements?

[CETLV]

Nvidia Quadro M3000 4G.  its a workstation, so its capable... I think there was just something buggy in the installation.  there has to be, its the only thing left.

[klinzey]

@CETLV Which build/version of Windows are you using?

There have been some reports of the graphics card not automatically switching from the integrated card to the dedicated card with Windows 10 (1909?) in some other forums.

[CETLV]

It is windows ten, but I have confirmed that vision is running off the nvidia GPU.

 

What gets me is that a program that is not even installed is crashing.  I have a file into support we will see what they say.  In the meantime I have just been setting everything up manually in 2020 as it runs just fine standalone.

 

I will keep everyone updated.

[klinzey]

@CETLV As I said before the information in the crash dialog is incorrect. Vision 2020 is crashing but the text in the dialog is incorrect. Vision 2020 is still identified by Windows as Vision 2019 but will fix that in a service pack to correct the message.

[klinzey]

@CETLV Let me know if you get in touch with tech support. I'd like to follow up with them on how they resolved the issue or if there are still issues.