Basic Tool Palette Missing

[TLoizou]

Need some help please!  Just installed and launched my new Vectorworks 19 Fundamentals and the Basic tool palette is there but blank. Attributes, Snapping and Tools palettes are all ok, but I have nothing to draw with 

[Adam Robinson]

Hi @TLoizou,

This can occur due do a corrupt workspace.  Please try resetting your preferences by doing the following:

Close Vectorworks > Finder > Go > hold Alt/Option and click Library > Application Support > Vectorworks rename 2019 to something like 2019old (just so you have backup).  You can then open up Vectorworks.  This should have then resolved the issue.

[TLoizou]

That did the trick! Thanks Adam!

[mjm]

So, just now VWX 21 just dumped all my palettes except visualization & Resource Browser.

Why?

Ok, fastest fix I have found: Resize your display which seems to reset the palettes, then re-set your display to your preferred setting, et voila!

  On a Mac this is done through System Preferences/Displays.

  If using multiple displays, be sure you've selected the correct one!

No need to delete preference folders or plists, etc., or rebuild your workspace!