Junochama Posted July 24, 2019 Share Posted July 24, 2019 Hello! I have created student licence account before but my computer was not good enough to use it so I bought a new computer and tried to download it again. I realized that my licence is expired already. Could you let me know if it is possible to use same account to download it on new computer and if so please tell me how to do it. Or should I create a new student account with another email address? Thank you very much for your help in advance!! Quote Link to comment
Administrator JuanP Posted July 24, 2019 Administrator Share Posted July 24, 2019 @Junochama No need to create a new account. go to student.vectorworks.net and request an extension of your current 2018 version or even better request 2019. if you still have issues please contact us at uktech@vectorworks.net Quote Link to comment
Junochama Posted July 24, 2019 Author Share Posted July 24, 2019 Thank you very much for your prompt reply! Could you tell me how to request 2019 version? I logged in my account but could not find it. Thank you very much for your time! Quote Link to comment
Administrator JuanP Posted July 24, 2019 Administrator Share Posted July 24, 2019 33 minutes ago, Junochama said: Could you tell me how to request 2019 version? sure, log in to your student account then click on download and then you should be able to see the option to request 2019. If this is not the case please contact us at uktech@vectorworks.net Quote Link to comment
Junochama Posted July 24, 2019 Author Share Posted July 24, 2019 Thank you very much for your prompt reply! I sent mail to support and got same reply as well. I am very impressed with your customer support! Thank you very much! 1 Quote Link to comment
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