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Dedicated Forum Moderator (ie Jim Wilson 2.0)
Asked by
Amorphous - Julian
Asked by
Amorphous - Julian
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I’ve noticed since Jim Wilson’s departure, this forum is less frequented by VW personnel, and user request less likely to get attention.
As a VW customer that has paid for a few upfront licence fees, as well as ongoing VSS subscription, I propose a dedicated person (I believe Jim Wilson was ‘VW customer experience officer‘?) be appointed to moderate this forum to fill the gap left by Jim. This person has this dedicated role, and should ensure majority of user requests gets a response, even if the response is ‘your request had been read by the VW moderated and is noted, a response will be provided ASAP’.
VW should set itself a few goals on this forum, for example, in any given month. I suggest the following:
(a) 75% of all Feature Requests, Troubleshoot, and Known Issues posts get an official response
(b) Top three items voted by users in ‘Feature Request’ in each month MUST make it into the next full VW release or SP release
(c) Moderators would link any new Feature Request to older posts with the same request, so this forum doesn’t become a repository of new issues that are never achieved
(d) Set a goal: for example in any given calendar year, set a target that no less than 10% of all submitted requested are processed and made into the next release. Publish this number for forum members to see.
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