HannahB Posted July 2, 2019 Share Posted July 2, 2019 Hi, I have just created a student account for vector works. I have downloaded and installed the software, but when I try to open it, it requires an activation which consistently fails, with the error - ‘vector works cannot be activated because your serial number is not recognised by our server’. Would you be able to advise me as to why this is an issue? Thanks! Quote Link to comment
Gerard Jonker Posted July 2, 2019 Share Posted July 2, 2019 Hi, Contact Vectorworks. Please bare in mind that everything you create in the Vectorworks version for students can not be opened in the commercial versions. Quote Link to comment
HannahB Posted July 2, 2019 Author Share Posted July 2, 2019 Hi Gerard, Thanks for getting back to me so quickly, I contacted vector works yesterday and am waiting for a response. Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted July 2, 2019 Vectorworks, Inc Employee Share Posted July 2, 2019 Good morning Hannah. The tech team will get back to you when the office opens at 9. Meanwhile, do check that you have exactly copied the serial number - if you used Copy and Paste, make sure you didn't accidentally also pick up a space or additional character. Quote Link to comment
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