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student license extension not working

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Hi there, 

I have applied for the student license extension and supplied the relevant proof of study but after downloading the program an error message is still appearing saying that my product licence has expired. How long should the extension request take? thank you, please advise 

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@livmedlyn Just verified and your license expiration date is Dec 18/2019 could you confirm if this is correct? If not please contact Technical Support: support@ozcad.com.au

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I am having the same problem. I have requested an extension, supplied proof of enrolment and received 'enrolment extension accepted' but when I open the software I still get a pop up box saying unable to activate then the programme shuts down?


Could you help please.

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