Hayley Barnes Posted June 13, 2019 Share Posted June 13, 2019 Hi - applied for the extension but haven't had any updates or feedback as to how long it will take? Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted June 14, 2019 Vectorworks, Inc Employee Share Posted June 14, 2019 Hi Hayley It's a manual process I'm afraid. But I've just approved your extension, having reviewed the information you supplied. Good luck with your course! Quote Link to comment
Igne Posted June 15, 2019 Share Posted June 15, 2019 Hey! I have the same issue. I have already applied for extension a few time and still don't have it. Quote Link to comment
livmedlyn Posted June 17, 2019 Share Posted June 17, 2019 Hi - applied for the extension but haven't had any updates or feedback. Have followed all the instruction but Vectorworks is still saying my licence has expired. How long will it take? Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted June 17, 2019 Vectorworks, Inc Employee Share Posted June 17, 2019 On 6/15/2019 at 10:36 AM, Igne said: Hey! I have the same issue. I have already applied for extension a few time and still don't have it. Looking at your account, I can see that there is no proof of enrolment uploaded. We do need to see evidence that you are studying on an eligible course, so please upload either a letter from your tutor, or a student card, that shows details and dates for the course. Then, the team will review and approve if everything is in order. I'm afraid this is a manual process. Quote Link to comment
Igne Posted June 17, 2019 Share Posted June 17, 2019 Hey Tamsin, Thank you for your reply. I've tried to upload my proof many times but it says that my acount could not be updated. Can I send you photo of my student card by mail or other way ? Many thanks, Igne Quote Link to comment
Vectorworks, Inc Employee Tamsin Slatter Posted June 17, 2019 Vectorworks, Inc Employee Share Posted June 17, 2019 47 minutes ago, Igne said: Hey Tamsin, Thank you for your reply. I've tried to upload my proof many times but it says that my acount could not be updated. Can I send you photo of my student card by mail or other way ? Many thanks, Igne Please email it to uktech@vectorworks.net (UK students only please), and the team will take a look. Quote Link to comment
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